1. Ordering products
On the details page of the desired product, select the item corresponding to the desired color and size on the displayed screen and click ADD TO CART to stock the product in CART. You can also change the number of items purchased on the CART screen. When you have finished selecting your products, click CHECK OUT on the CART screen to enter the purchase flow.
Once an order has been confirmed, we cannot accept returns, changes or additions to the order, changes to payment methods, or combined shipping. Please note.
When placing an order, please carefully check the product details on the product page.
If you have already registered as a member, your registration information will be automatically displayed when you log in. If you are purchasing without registering as a member, please enter your email address, shipping information, etc. here.
3. Shipping charges, payment method confirmation, etc.
Shipping fee is 500 yen (excluding tax) nationwide.
*Domestic shipping is free for orders over 9,000 yen.
Please select the payment method from "Credit Card", "PayPay", "LINE Pay", "Merpay", "Bank Transfer" or "auPay".
Choose your billing address and make choices about retaining your information.
Please carefully check the contents of your cart and click Complete Order.
4.Displaying the "Order Completed" page
The "Order Completed" screen will be displayed.
After completing the application process, a confirmation email will be sent to your registered email address.
If you do not receive a confirmation email, your order may not have been successfully submitted.
If you have any questions, please contact us by filling out the specified details in the inquiry form.
At HANDROOM, we measure our products using our own measuring method and write them on the product screen. Please note that even if the size name is the same, the size may differ depending on the product, design, and material.
*Depending on the product, there may be a 1-2cm error.
Nationwide flat rate 500 yen (excluding tax)
*Domestic shipping is free for orders over ¥9,000.
Each item you order will be delivered by a courier service designated by our company.
We do not accept reshipping due to reasons such as unknown address or long-term absence.
We do not accept requests for specific delivery dates and times.
About overseas shipping
EMS (This is a standard shipping method that supports package tracking and damage compensation system.)
Overseas flat rate ¥3,000
Regarding the number of days until delivery
Depending on the delivery area, your order will be shipped within 3 business days after your order is placed. (The number of days until delivery varies depending on the shipping address)
*We are closed on Saturdays, Sundays, holidays, year-end and New Year holidays, etc.
There may be delays for the following: Please note.
・Traffic conditions and bad weather
・Golden Week and New Year holidays
・Delivery to some areas such as Hokkaido, Kyushu prefectures, Okinawa prefecture, and remote islands
*In some areas where aircraft are used for delivery, such as courier services to Okinawa Prefecture, products containing liquids such as cosmetics and aroma oils may not be shipped via land delivery due to enhanced security management by delivery companies based on guidelines from the Ministry of Land, Infrastructure, Transport and Tourism. Delivery only.
Regarding long-term absence/rejection of receipt
As a general rule, products can be received within 7 days from the delivery date. Additionally, we do not accept returns due to long-term absence or refusal to receive the item. We cannot accept reshipping due to reasons such as unknown address or long-term absence.
If you are unable to receive the item due to inconvenience after completing your order, please contact us with the specified details.
Please note that if the customer is absent for a long period of time or declines to receive the order due to personal reasons, we will process the cancellation. In addition, if you return or cancel your order in violation of our regulations, be away for an extended period of time, or refuse to receive the product, we may, at our discretion, refrain from using the site from now on, so please be sure to pick up the product.
Although we take every possible measure to ensure the quality of our products, in the unlikely event that the delivered product is defective, or if you receive a product that is different from what you ordered, we will accept returns or exchanges of the product.
We will advise you on how to respond, including the return address, so please contact us within 7 days of receiving the product, including the specified details.
We cannot accept returns or cancellations due to the customer's convenience (size does not fit, it is different from the image, the order was made by mistake, etc.). In addition, we cannot accept returns, changes or additions to your order, changes to payment methods, or combined shipping after your order has been confirmed. Please note.
When placing an order, please carefully check the product details on the product page.
We cannot accept returns or exchanges in the following cases. please note.
・Returns due to customer circumstances (size doesn't fit, it's not what you expected, you ordered the wrong item, etc.)
・Products that have been delivered for more than 8 days
・Products that have been used, have been repaired, or have been washed
・If the delivery note is lost or the tag is removed
・Products that have been soiled or scratched by the customer
・If the condition of the product at the time of return is significantly different from that at the time of delivery (including the box and accessories)
・If the product has a smell
・If the package that is part of the product is opened
・Products purchased outside of HANDROOM ONLINE STORE
・If it is a sale item, outlet item, or pre-order item
・Returns, exchanges, and cancellations due to stains or scratches on packaging materials such as storage packaging boxes that occur during storage, delivery, import, etc.
Click here to apply for a return
Please contact us with the specified details.
Regarding returns due to reasons on our or the delivery company's side, such as the product being damaged when it arrived, customers who pay by credit card will generally have their credit card company offset the transaction or use cash on delivery. If the credit card offset processing is not possible, the product price, shipping fee, and cash on delivery fee will be refunded to the customer's designated account.
If you wish to receive a refund, we will ask you to provide us with your bank account information and we will process the refund directly. Refunds will be processed within 14 days after the returned item arrives at our warehouse. Thank you for your understanding in advance.
Please make payment according to the terms and conditions of your designated credit card company.
*Only lump-sum payments are supported; split payments and revolving payments are not supported.
*The payment date may be different for some reserved items.
*We are unable to investigate inquiries regarding withdrawals. Please contact your credit card company.
*If you receive a payment error even though you have entered your credit card information correctly, please delete your browser's cache and cookies and try again.
cash on delivery
Cash on delivery is a payment method in which you hand over the payment (cash) directly to the delivery person in exchange for the ordered product when it arrives at your doorstep.
*For cash on delivery, a separate cash on delivery fee will be charged. Please note.
Cash on delivery fee 300 yen (excluding tax)
*Payment by cash on delivery is only possible for deliveries to the registered address.
For cash on delivery, please use the receipt attached to the shipping company's delivery slip.
If using a credit card, please use the credit card statement issued by the credit card company.
*If you are a corporate customer and would like to receive a separate receipt, please contact us with the specified details in your inquiry.
About membership registration
HANDROOM ONLINE STORE offers services unique to an online store.
We also send you information on the latest items, sales, limited promotions, and other valuable information via email newsletter.
*There are no joining fees, annual fees, or other fees for member registration.
How to register as a member
A confirmation email will be sent to the email address you registered.
If you have settings such as "receive by address specification," "receive by domain specification," or "specify e-mail name" to prevent spam email, please cancel domain specification reception on your mobile phone or use @toga. Please set it so that you can specify a domain from jp and receive it.
Register a password when registering as a member. Once you register, you will be able to log in using the password you registered.
In the unlikely event that you have forgotten your registered password, please contact us by filling out the specified details in the inquiry form.